FAQ

 

Why am I having trouble accessing my account?

Please make sure that you have created an account (link) on our website. An email with a link to access your account is sent to the email address associated with the account upon the creation of a new subscription. By clicking this link, a unique password can be set. Once logged in to your account, you will have the freedom to make changes to your subscription, view your order history, accrue rewards, and more! If you already have an existing account, please click here (link) to retrieve your username or password. 

 

Still having trouble? Gain quick access to your account using passwordless login (link).

 

What’s the best time to take your products? 

This depends on the formula! Please refer to the product descriptions on our website for more information. However, we would suggest playing around with the formulas and finding your own rhythm.  Everyone's alchemy and personal needs differ, and so we encourage you to feel empowered and choose the dosage that best works for you.  

 

Is it okay to take products together? 

It’s okay to take most of our products together, with a few exceptions. For example, Activated Charcoal has powerful absorbent and detoxifying effects that may affect other supplements or medications, so it should be taken separately, 30 minutes apart from any other consumables. As always, we highly suggest listening to your body. Please contact a medical professional for any additional questions or concerns. 




Are your products safe for children? 

We always recommend consulting with your naturopath or physician prior to starting any new supplement regimen for yourself or your child.  

 

What is the difference between a subscription and a bundle?

A subscription is a flexible recurring, monthly order that helps save money on your essentials. 

 

When you order more than one product, that’s called a bundle. Bundles may be purchased as a subscription or as a one time purchase.

 

Purchasing a bundle as a subscription will create additional tiered discounts that help you save even more. The more products you add to your subscription the more you will save! With a subscription you can save up to 30% off per order! Please refer to this chart for the discount details: 

 

How does your subscription work?

When you subscribe you will start to save! The more products you subscribe to, the more you will save! 

1 product = 10% off your order

2 products = 15% off your order

3 products= 20% off your order

4 products = 25% off your order

5 + products = 30% off your order

 

What are the perks of a subscription?

Save money on your essentials

Access to Loyalty Points

Customize your Orders

Reserve high demand products

 

What does the skip feature do? 

If you need to take a one month break from a product(s) you are subscribed to, the skip feature allows you to do just that! [Specific instructions here]. 

 

What does the swap feature do?

The swap feature allows you to easily exchange one product for another in your upcoming subscription bundle. With the swap feature there is no need to remove then add a product. Just use swap for a quick switch of products.

 

How can I make changes to my subscription? 

Please log in to our customer portal to customize your subscription. You can update your address, move your subscription date, add, remove or swap items in your subscription, and more!



How do I cancel my order? 

We are unable to cancel orders that have been processed. Please note that modifications to subscription orders are highly suggested to be made 1-2 business days in advance to assure any changes can be made. Once the order is processed, our team works quickly to get these items to you so you can enjoy the benefits of our formulas. 

 

To modify your monthly subscription, log into your account.

If you have not created an account with us, please do so here. Gain quick access to your account using passwordless login (link).

 

Can you recommend supplements for a specific illness or ailment? 

Please consult with a licensed medical professional for any questions related to a specific disease or ailment. For in depth information pertaining to definitions of ingredients, feel free to utilize our knowledge base! We also have an interactive health quiz that will provide product recommendations based on your specific needs: QUIZ

 

Is your packaging sustainable? What are your products packaged in?

Sustainability is one of our core values, and we do our best to package our products with recyclable materials such as cardboard or glass whenever possible. We believe it is our collective responsibility to protect natural resources and to leave the Earth better than we found it. We are always working with our partners to improve our ecological footprint.

 

Can’t I just get my vitamins and minerals from food? 

In an ideal world, yes. But due to modern farming practices, soil depletion is a widespread problem that affects almost all produce, stripping our fruits and vegetables of precious vitamins and minerals. In addition, nutritional deficiencies are common in western diets, due to the prevalence of processed foods, sugar, and simple carbohydrates. For example, around 50% of Americans have a magnesium deficiency, while 42% of Americans are vitamin D deficient. 

 

Do you ship to all countries? At this time, due to individual country import laws, there are several countries we cannot ship to. We are currently unable to ship to Mexico, Spain, India and Gibraltar. We hope to in the future but in the meantime, please visit our store locator here

 

Are customs fees included in the shipping price?

Depending on location, custom fees and requirements may apply. Please note that these fees are not included in the shipping cost upon order processing and the customer is responsible for all related fees relating to customs or orders being held due to import restrictions. No refunds will be issued for abandoned items.

 

Is processing time separate from shipping time?

Yes. It may take up to 1-3 days for us to process and package your order. Once your order ships, we’ll send you a tracking number so you’ll know when it arrives. 



How do I update my address if the order has already shipped?

Oh no! It happens to the best of us. Rest assured, USPS (intercept page link) and UPS (intercept page link) offer the ability to intercept a package once movement on the package is clearly shown. 

 

I’m not able to receive the package- what do I do?

Using USPS or UPS intercept, you can request that the Post Office or a carrier access point hold the item for you until it can be received. 

 

I am seeing that a label has been created when I click my tracking link, but there is no movement. Where is my package?

Sometimes, shipping carriers will create a label in advance to prepare the package for transit. It can take up to 48 hours after the label was created before your order ships. You may also reach out to the carrier directly for more information. Alternatively, the status of the tracking may be ‘label created’ but it could be in the hands of the carrier, just not yet scanned into the carrier’s facility. If 48 hours have passed and no movement has occurred, please reach out to our Customer Service team for assistance.

 

Tracking shows that my order was delivered but it is not here.

It can take up to 48 hours after the carrier sends a notification of delivery to receive your package. You may also reach out to the carrier directly for more information. 

 

Do you offer samples?

We do offer one sample per order at check out or add it to your subscription. We also have an interactive health quiz that will provide product recommendations based on your specific needs: Quiz.

 

Do you have a loyalty program?

Yes! We want to honor your commitment to your health with our loyalty program, Arise. We’re providing a ton of extra perks with our loyalty program! Earn rewards automatically just for being a monthly active subscriber. Make sure to create an account. The greatest investment you can make is investing in yourself. Earn amazing rewards by staying subscribed & modify your plan as you go. Learn more about Arise here.( link to landing page)

 

How do I redeem my rewards?

Earn rewards automatically just for being a monthly active subscriber. Make sure to create an account.

 

How do I become an affiliate? 

Thank you so much for your interest in Cymbiotika/Rya Organics! We appreciate you greatly. Please apply here (link) to join our affiliate program. If you don’t hear back from us within a week, unfortunately due to the amount of applications, our program is currently full and we recommend applying again in a month or so. Thank you for your continued support! 

 

Do you have a storefront that I can visit?

We do not have our own retail locations at this time. However, we have many wonderful retailers who carry our products. Please visit our store locator here (link) to find a store near you! 

 

Are you hiring?

As a growing company, we may be! Please keep your eyes on our Careers Page, LinkedIn, Glassdoor, and Indeed for our updated career opportunities.